GENERAL
Why don’t I receive an invite every week?
Every test that takes place requires a certain type of player. For example: if S-flex 3 iron blades are being tested, only our players that play S-flex clubs with lower handicaps will be invited. While we want to give our members as many opportunities to test as possible, it is always dependent on what types of clubs are being tested. We are thankful for your patience with us in this matter.
I signed up. Why haven’t I received any emails yet?
We are only able to pull data from our website once a week. We thank you for your patience with us while we gather player’s profiles and add them to our roster.
How do I cancel my membership and stop receiving emails?
If, for any reason, you wish to stop receiving emails please send an email to LaunchSquad@clevelandgolf.com indicating so. You will be removed from our active roster immediately.
Will I ever be dropped from the Launch Squad?
We sort through our active roster two times a year. At that time we remove all players that haven’t scheduled an appointment in the last 6 months and place them on an “inactive list”. If at any time you want to be added back onto the active roster, you may send an email to LaunchSquad@clevelandgolf.com notifying us and we will add you back on.
How do I update my player profile?
Updates such as change of email should be sent to LaunchSquad@clevelandgolf.com as soon as possible. If you make small changes to what is in your bag, it is not necessary to notify us. However, if your game changes drastically such as a change in flexes played, please send an email so we can update your player profile and invite accordingly.
How do I get my player number?
After you are added to our active roster you will receive an email containing your player number. If you have forgotten your player number please send an email to LaunchSquad@clevelandgolf.com requesting your number. Please include your full name and save the response for your records. The number is necessary for booking an appointment with our online scheduler.
What if it is raining on the day of testing?
If rain and/or high winds prevent us from testing a message will be left on our Launch Squad hotline (714-889-6470) indicating that testing has been cancelled. Please check the hotline if you are ever in doubt about testing being cancelled.
What is the Launch Squad Hotline (714-889-6470)?
If you are ever in doubt about testing being cancelled due to weather, call the hotline to check the answer recording. It is also there so you can leave a message when you are running late and/or need to cancel an appointment last minute and cannot do so through the online appointment scheduling system.
CREDITS
How do I check my credit total?
You may ask the test specialist for your credit total at the time of your appointments. They have the most updated records.
How many credits do I get per test?
One credit is earned per each testing session.
What if I believe my credit total is wrong?
We try our best to keep our records accurate, but if for any reason you believe your credit total to be wrong, please send an email to LaunchSquad@clevelandgolf.com. We will check all of our records and send you a list of dates that we show you have earned a credit. At that time we will ask that you give us the dates you believe you were not credited for so we can further check our testing records and verify that you were there. We will then credit all the necessary credits to your player number.
INCENTIVE PROGRAM
Can I order custom offerings through the incentive program?
Only stock product is offered through the incentive program. No exceptions will be made for custom specifications, shaft, etc.
How do I redeem my credits?
Fill out the incentives program Order Form under the Incentives Program tab. Or, send an email to LaunchSquad@clevelandgolf.com with your name, player number, and the product you wish to order. Please be sure to include flex, loft, color, etc. as necessary.
SCHEDULING
Where can I find detailed instructions on how to use the online appointment scheduling system?
An explanation of how to use the online appointment scheduler is attached to every email invite we send out. If you need further instruction, please view this guide: Appointment Plus Online Scheduling Instructions
How long does one testing session take?
Each testing session typically takes about 15 minutes with some extra time for warm up. However, there are some tests that can take 20, 30, or even 60 minutes. In any case, you will be informed of the duration prior to scheduling an appointment for that test.
What are typical testing times?
Our typical testing days are Tuesday through Friday from 10:30am to 6pm. However, occasionally we do test on different days and times.
What if I miss a scheduled appointment?
We ask that every player try and make it on time to the appointments that they schedule and cancel their appointments if necessary. However, we understand that days don’t always go as planned and players may not make it. There is no penalty for missing an appointment.
How many appointments can I schedule?
You may only schedule one appointment per test. Occasionally there will be two different tests running in the same week or even on the same day. In this case, you may schedule one appointment for each test that you are invited to even if it falls on the same day.
Why can’t I schedule myself for tests that I am not invited to?
Every test that takes place requires a certain type of player. For example: if R-flex game improvement irons are being tested, only our players that play R-flex clubs with higher handicaps are needed for that test. Any other type of player’s data and feedback would not be useful to us. While we want to give our members as many opportunities to test as possible, it is always dependent on what types of clubs are being tested. We are thankful for your patience with us in this matter.